Question 1

When will I receive my order?

Accepted Answer

All orders ship within 48 hours of being placed.  If there is an issue that impacts the time frame not being honored, I will contact you via email and let you know.  You can then cancel the order if the new time frame does not work for you.   Typically it is because I am out of town or need to order beads.

Question 2

How is my order shipped?

Accepted Answer

I use USPS First Class packages to ship, so delivery is typically within 3-4 business days once it leaves my studio.

Question 3

I am ordering a bracelet as a gift. What if it doesn't fit?

Accepted Answer

My standard size for a bracelet is 7".  If you are ordering one as a gift, I would suggest ordering a 7".  If the fit is not right, alterations are free, I only need to know the wrist measurement of the recipient.

Question 4

How do I determine what size to order?

Accepted Answer

Measure your wrist and round up to the nearest half inch.  Then add half an inch.  So if you wrist measures 6 1/4", you would round up to 6 1/2" and add half an inch.  You would order a 7" bracelet.  If your wrist is smaller or larger than my sizes offered, just make a note in the comments section and let me know your actual wrist measurement.  I will custom fit the bracelet for you.

Question 5

I have a metal sensitivity. What metals do you use?

Accepted Answer

There is no nickel in any of my materials.  Nickel sensitivity is the most common metal allergy, if fact, I am allergic to nickel.  For my earrings, I use surgical steel for all the ear wires.  All clasps are either plated brass or sterling silver.

Question 6

I ordered one of your pieces and unfortunately, the style is not for me.  Do I have any options?

Accepted Answer

I want my customers to be happy, even if that means that they choose to not keep my work.  Return the piece to me in it's original condition and I will gladly refund your money.

Question 7

(Fill in the blank) happened to my bracelet.

Accepted Answer

Just as life happens to us, it also happens to our jewelry.  Return the piece to me and I will be more than happy to repair it, if possible, or replace it.

FAQs

Frequently asked questions